Duospin Privacy Policy

At Duospin, we take your privacy seriously and are committed to protecting the personal data you share with us when you play at our online casino. This Duospin Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data. By registering for an account, using the Duospin app, or playing through duospin.com, you agree to the practices described in this policy.

Information We Collect

We at Duospin collect several categories of information to provide our services, process transactions, and comply with our licensing obligations under the Gaming Board of Anjouan, Comoros, licence number ALSI-152406028-FI2.

• We collect identity details during duospin casino registration, including your name, date of birth, address and government-issued identification used for verification.
• We gather contact information such as your email address and phone number to send account notifications and support correspondence.
• We record financial information related to duospin casino deposits and duospin withdrawal requests, including payment method details, transaction history and currency preferences.
• We log technical data such as IP address, device type, browser and operating system whenever you access our platform, including through the Duospin app download or mobile browser.
• We track gameplay activity, including games played, stakes, wins, duospin casino bonus usage and bonus crab participation, to manage your account responsibly.
• We keep records of your communications with our support team via live chat, email or the help centre.

Information From Third Parties

We may receive information about you from identity verification providers, payment processors, affiliate partners and fraud-prevention services. Our Duospin platform uses this data to confirm your eligibility to play, verify duospin casino withdrawal requests, and prevent fraudulent activity.

How We Use Your Data

Here at Duospin, we use the information collected for the following purposes:

• To create and manage your account during duospin casino sign up and duospin casino sign in processes.
• To process duospin casino deposits, cashouts and other transactions securely.
• To verify your identity, age and location before releasing any duospin withdrawal, as account verification is required before a withdrawal is released.
• To send you information about our welcome bonus, duospin casino bonus code offers, weekly reload promotions and other relevant updates, where you have opted in to receive marketing communications.
• To detect and prevent fraud, money laundering and breaches of our terms, including attempts to use a VPN to mask your location, which is strictly prohibited.
• To comply with our obligations under our Anjouan gaming licence and applicable regulations in our target markets, including Australia, Canada, New Zealand, Germany, Norway, Poland, Hungary, Czech Republic, Finland and other parts of Europe.
• To improve our website, our Duospin app, and the overall player experience based on usage patterns.

Please note that the Anjouan licence does not cover Germany, Spain or France, which require local licences for certain activities; we handle data relating to players from these jurisdictions in line with applicable local requirements wherever relevant.

Cookies and Tracking Technologies

Our Duospin website uses cookies and similar technologies to remember your preferences, keep you logged in, and analyse how visitors use duospin casino online. You can control cookie settings through your browser, although disabling certain cookies may affect the functionality of our services, including the ability to access duospin casino login features smoothly.

Sharing Your Information

We do not sell your personal data. However, we may share information with the following parties where necessary:

• Payment providers and banking partners to process duospin casino deposits and withdrawals, including Visa, Mastercard, Skrill, Neteller, Interac and supported cryptocurrencies such as Bitcoin and Ethereum.
• Identity verification and anti-fraud service providers.
• Regulatory authorities, including the Gaming Board of Anjouan, where required by law or licence conditions.
• Game and live dealer providers, such as Pragmatic Play, Evolution Gaming and NetEnt, where necessary to deliver gameplay and record results.
• Marketing and affiliate partners, only where you have consented to receive promotional material, including information on duospin promo code campaigns.

Data Security

We at Duospin implement technical and organisational measures designed to protect your personal information from unauthorised access, loss or misuse. Our systems use encryption for sensitive data such as payment details and identification documents submitted during duospin casino verification. While we strive to safeguard your information, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your login credentials.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, regulatory and accounting obligations connected with our licence. Transaction records relating to duospin casino withdrawal and deposit activity may be kept for extended periods as required by anti-money-laundering rules.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

• The right to request access to the personal information we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data, subject to our legal and regulatory retention requirements.
• The right to object to or restrict certain types of processing, including marketing communications.
• The right to withdraw consent at any time where processing is based on consent.
• The right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, you can contact our support team at [email protected]. We aim to respond to all verified requests within a reasonable timeframe.

International Players and Restricted Jurisdictions

Our Duospin platform is intended for players in our supported target markets. We do not offer bonuses to players from Ohio, United States, and we reserve the right to request additional verification from players in any jurisdiction to confirm eligibility. Attempting to access Duospin Casino using a VPN or other location-masking tool to circumvent these restrictions is prohibited and may result in failed verification and forfeiture of winnings.

Children's Privacy

We do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete that data promptly.

Changes to This Privacy Policy

We may update this Duospin Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of duospin casino online after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, our use of cookies, or your rights under this policy, please reach out to our support team via live chat, available 24/7, or by email at [email protected]. We are here to help with any concerns regarding your privacy while you enjoy duospin live casino games, sports betting, and all other features we offer.