Duospin Terms and Conditions

Welcome to Duospin. These Terms and Conditions govern your use of our website, duospin.com, and all services offered by Duospin Casino. By creating an account, you agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not use our services. We recommend that you read this document carefully before registering with us.

Operator Information

Duospin is owned and operated by NovaForge Ltd. We hold a licence issued by the Gaming Board of Anjouan, Comoros, licence number ALSI-152406028-FI2. Our licence does not cover Germany, Spain or France, which require local licensing arrangements, and we operate in those territories only where permitted. We do not accept players from Ohio, United States, and no bonuses are offered to players connecting from that jurisdiction.

Eligibility

To register at Duospin Casino, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We reserve the right to request proof of age and identity at any time. You confirm that you are using our services for personal, non-commercial purposes and that you are not located in a restricted territory.

Account Registration

When you complete duospin casino registration, you must provide accurate, current and complete information. We only permit one account per player, household and IP address. We at Duospin reserve the right to suspend or close any account that we suspect is duplicated, fraudulent or used in violation of these terms. You are responsible for keeping your login credentials confidential, and we are not liable for losses resulting from unauthorised access caused by your failure to protect your account.

Verification

We may require duospin casino verification documents, including proof of identity, address and payment method ownership, before processing withdrawals. We carry out verification in line with anti-money laundering regulations. Failure to provide requested documents may result in delayed or forfeited withdrawals. Our Duospin team conducts these checks to protect both you and us from fraudulent activity.

Deposits and Payment Methods

We accept a wide range of payment methods for duospin casino deposits, including Visa, Mastercard, bank transfer, Skrill, Neteller, Paysafecard, and numerous cryptocurrencies such as Bitcoin, Ethereum and Tether. The minimum deposit is EUR 10, though bonus-qualifying deposits require a minimum of EUR 20. We do not charge deposit fees. Our Duospin platform does not accept Skrill or Neteller deposits for bonus qualification purposes.

Withdrawals

For duospin casino withdrawal requests, the minimum amount is generally EUR 10, with crypto withdrawals ranging from EUR 20 to 60. We do not charge withdrawal fees, although your chosen payment provider may apply its own charges. We process a maximum of EUR 5,000 per request, and you may hold up to three pending withdrawals at any given time. Duospin withdrawal time varies by method: crypto withdrawals typically complete within 30 minutes to 24 hours, e-wallets within 24 hours, card payments within 3-5 business days, and bank transfers within 3-7 business days.

Our finance department operates Monday to Friday, 06:00 to 17:00, and does not process withdrawals over weekends. We target processing within three working days, though duospin casino withdrawal time may extend up to five days depending on verification status and the method used. We require full account verification before releasing any withdrawal.

Withdrawal Limits

• We apply daily and monthly limits based on currency, for example EUR 500 per day and EUR 7,000 per month
• We increase these limits according to your VIP level
• We do not impose any maximum win limit

Bonuses and Promotions

At Duospin, we offer a 350% welcome package spread across your first four deposits, including free spins on each stage. Our standard wagering requirement for the duospin bonus is 40x the deposit plus bonus amount, and the minimum qualifying deposit is EUR 20. We also provide a weekly reload bonus, cashback on sportsbook losses, and 20 free spins every day through our promotional calendar.

Our Duospin platform occasionally offers a duospin casino no deposit bonus through our newsletter and affiliate partners, consisting of cash or free spins subject to 40x wagering and a maximum cashout cap. We at Duospin also run the Bonus Crab feature, awarding random prizes as part of the welcome package. Any duospin promo code, such as those used in seasonal campaigns, must be entered in the cashier before your deposit is made. We reserve the right to void bonuses obtained through fraudulent activity, bonus abuse, or the use of VPNs.

Bonus Terms

• We require wagering to be completed within the specified timeframe, or bonus funds and related winnings will be removed
• We may refuse or cancel bonuses linked to duplicate accounts
• We reserve the right to amend or withdraw any promotion at our discretion

VIP Program and Loyalty

Our VIP program consists of five levels, open to every player from registration rather than being invite-only. As you progress, we provide increased withdrawal limits, personalised offers, and enhanced cashback rates. From Level 4, we assign a personal VIP manager to assist with your account. Our Casino Shop loyalty system allows you to exchange coins for bonuses, free spins and free bets.

Use of VPN and Location Masking

We do not permit the use of VPNs or any method of masking your true location while using our services. If we detect such activity, we may fail your verification and you may forfeit any winnings associated with your account. We monitor accounts for location inconsistencies as part of our compliance obligations.

Responsible Gambling

We are committed to promoting safer gambling practices. We offer tools including deposit limits, self-exclusion and account closure upon request. If you feel your gambling is becoming problematic, we encourage you to contact our support team for guidance and assistance with responsible gambling tools.

Customer Support

Our live chat is available 24/7, and our support team can also be reached by email at [email protected]. We provide help in multiple languages, though live chat support is currently offered in English only. Our help centre includes a detailed FAQ covering account, deposit, duospin casino withdrawal, and bonus queries.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. We recommend checking this page periodically. Continued use of Duospin after changes are published constitutes your acceptance of the revised terms.

Limitation of Liability

We provide our platform on an "as is" basis and do not guarantee uninterrupted or error-free service. We are not liable for losses arising from technical failures, third-party payment provider delays, or circumstances beyond our reasonable control. Nothing in these terms limits liability that cannot be excluded under applicable law.

By using Duospin, you acknowledge that you have read, understood and agreed to these Terms and Conditions in full. If you have any questions regarding these terms, please contact our support team before continuing to use our services.