Our Duospin Responsible Gaming

Our Commitment to Safer Play

We at Duospin Casino operate under a licence issued by the Gaming Board of Anjouan, Comoros (licence number ALSI-152406028-FI2), and we take our regulatory obligations seriously. Part of that responsibility means giving our players clear, honest information about the risks of gambling and the tools available to manage them. Our DuoSpin platform is built with fairness and transparency in mind, and responsible gaming sits alongside security and game fairness as one of our top priorities.

Here at Duospin, we also recognise that our licence from Anjouan does not extend coverage to certain jurisdictions such as Germany, Spain, or France, which require their own local licensing. We ask all our players to make sure that online gambling is legal in their country of residence before registering an account with us. Additionally, we do not offer Duospin bonus promotions to players located in Ohio, United States, and we encourage every visitor to review our terms to confirm their eligibility.

Tools We Provide to Stay in Control

We at Duospin Online Casino give our players a variety of practical tools to help manage their gaming activity. Our Duospin account settings allow you to set boundaries that suit your personal circumstances, and you can adjust or request changes to these settings at any time through our customer support team.

• Deposit limits - you can set daily, weekly or monthly deposit caps to control how much money goes into your account.
• Loss limits - we allow you to define a maximum amount you're willing to lose over a set period.
• Session reminders - our system can notify you after a certain amount of time has passed during a gaming session.
• Time-out periods - if you need a short break, you can pause your account for a defined period, from a few days to several weeks.
• Self-exclusion - for longer-term breaks, our Duospin support team can help you exclude your account for six months, one year, or permanently.
• Reality checks - periodic pop-up reminders that help you keep track of how long you've been playing.

Our DuoSpin support agents are available around the clock to help you activate any of these tools. We never ask players to justify their decision to set limits - we simply want to make the process as smooth and judgment-free as possible.

How to Request a Limit or Self-Exclusion

1. Log in to your Duospin account.
2. Contact our live chat team, available 24/7, or send an email to [email protected].
3. Tell us which tool you'd like to activate - deposit limit, loss limit, time-out or self-exclusion.
4. Confirm the duration and amount, if applicable.
5. Our team will apply the change to your account, usually without delay.

We at Duospin Casino also remind our players that once a self-exclusion period has been set, it cannot be reversed before the chosen date has passed. This policy exists to protect our players from impulsive decisions and to make sure that time-outs actually serve their purpose.

Recognising the Signs of Problem Gambling

Our Duospin team encourages everyone to stay mindful of their gambling habits. Some signs that gambling may be becoming a problem include:

• Spending more money or time gambling than you originally planned.
• Chasing losses by depositing more funds to try to win back what was lost.
• Borrowing money, selling possessions, or neglecting bills to fund gambling.
• Feeling anxious, irritable or restless when not gambling.
• Lying to friends or family about how much time or money is spent gambling.
• Neglecting work, studies, relationships or personal responsibilities because of gambling.

If any of this sounds familiar, we at DuoSpin urge you to take it seriously and reach out for help. Recognising a problem early is one of the most effective ways to prevent it from growing.

Keeping Minors Away from Duospin

We at Duospin Online Casino only accept players who are of legal gambling age in their jurisdiction, which is typically 18 years or older. Our verification process checks identity documents to confirm age and identity before any withdrawal is released. We strongly encourage parents and guardians to use parental control software on shared devices and to keep login credentials private. If you believe a minor has accessed our Duospin platform, please contact our support team immediately so we can investigate and take appropriate action.

Why We Ask for Verification

Account verification at Duospin Casino isn't just a formality - it's part of how we protect our players and maintain a responsible environment. Before releasing a withdrawal, we ask our players to confirm their identity, age, and payment method ownership. This process also helps us detect unusual account activity, enforce self-exclusion requests properly, and ensure that location-masking tools such as VPNs are not being used to bypass our regional restrictions. We at Duospin do not allow VPN use, as masking a player's true location can interfere with responsible gaming safeguards and may result in failed verification or forfeited winnings. Players should also be careful with their Duospin login credentials to prevent unauthorised access.

Third-Party Organisations That Can Help

Beyond the tools we offer directly, we at Duospin Online Casino also recommend speaking with independent organisations that specialise in gambling support. These include:

Our Duospin team doesn't replace these organisations - we work alongside them. If you ever feel that your gambling habits are getting out of hand, we encourage you to use both our internal tools and these independent resources together.